To initiate a return, follow the link below. You will need to provide the order #, located in the top right corner of your packing slip, and the recipient’s zip code. Once a return is started online, you have 30 days to send it back. Any returns after this period will not be accepted. Original shipping costs (and duties, if applicable) are non-refundable, with the exception of defective products. Seconds items and gift cards are non-refundable - if you have any issues with your Seconds item or bag, you can reach out to our Customer Care team directly at [email protected]
- Large wooden toys (Play Frames, Wavee Boards) are subject to a 10% restocking fee, which will be deducted from your refund.
- All returned items must be in their original condition with original packaging and tags attached and intact.
- Warehouse sale items are final sale and are not eligible for returns.
- Customers are responsible for paying shipping for returns, unless you are returning a defective item or an item that was sent to you in error.
- Refunds can be issued for store credit or to the original form of payment.
- Orders placed with store credit or gift card can only be refunded in store credit.
- Any issues or discrepancies with your order must be brought to our attention within 30 days of the order's delivery
- Any other questions about your order can be directed to [email protected] for resolution.