How soon will I get my order?
We ship orders 3 - 7 business days after you place your order. Please allow extra time for us to package your order during sales and holidays. You are always welcome to drop our customer care team a line at [email protected] to inquire about current fulfillment times. For international shipping details, see Shipping Information.
What is your return policy?
We happily accept returns that are initiated within 30 days of the order’s delivery date. Once a return is started online, you have 30 days to send it back. Any returns after this period will not be accepted. Original shipping costs (and duties, if applicable) are non-refundable, with the exception of defective products. Seconds items and gift cards are non-refundable - if you have any issues with your Seconds item or bag, you can reach out to our Customer Care team directly at [email protected]
All returned items must be in their original condition with original packaging and tags attached and intact.
Customers are responsible for paying shipping for returns, unless you are returning a defective item or an item that was sent to you in error.
Refunds can be issued for store credit or to the original form of payment.
Orders placed with store credit or gift card can only be refunded in store credit.
Any other questions about your order can be directed to [email protected] for resolution.
You may initiate your return here
How do I wash my playsilks?
We recommend hand washing with mild dish soap or shampoo, then hang to dry and iron on medium heat if you want to restore the shine. Little ones enjoy the tactile experience of wet silk--washing and hang drying their playsilks is a nice chore to include them in.
What kind of dyes do you use?
Our silks are dyed with Jaquard acid dyes and the solvent used to make them colorfast is white vinegar. All of our silks have passed safety testing for children of all ages.
What weight is your silk?
Our solid and and enchanted playsilks are 5 mm, which is light and airy. Our illustrated and watercolor playsilks, dress-ups, toys and baby blankets are 8 mm which is heavier weight silk, but still comfortable and breathable for little ones.
Why are your silks made in China?
Our silk is Habotai, an ancient product from China. We support the process of silk making because silk is biodegradable and, unlike most other fabrics, its production is actually healthy for the environment! Silk caterpillars eat mulberry leaves so farms have to grow lots of trees to produce silk, and the caterpillars are fed by hand on family farms. Pesticides or chemicals cannot be used while making silk, because the caterpillars are very sensitive, which means that the finished product is 100% natural. Silk making is an ancient tradition that is indigenous to China, and is still an important and celebrated process in Chinese culture today. We have had the pleasure of visiting the facilities where our silks are made, and meeting the skilled people who hand dye and hem our products in the village of Souzhou. Over the past twenty-five years we have cultivated positive working relationships with silk manufacturers in China, and we continue to feel positively about working with them and are confident that the individuals producing our products are being paid a fair and competitive wage.
Can I find your products on Amazon?
You can find our most popular items on Amazon too! They do run out of stock occasionally but we try our best to send things in as soon as we can make them. Keep checking back!